TERMS AND CONDITIONS
Once ordered, biomedical tests are non-refundable, including professional fees of $369.
Once ordered the CA-Profile Test is non refundable, including professional fees of $519.
Under special circumstances we may consider return of the biomedical cradle with a restocking fee of the standard 30%
You may return an un-opened, un-used, non-perishable* product within 15 days for a refund minus shipping cost and 30% restocking fee. Once ordered, the CaProfile kit is non-refundable.
Please note: all sales are final and non-refundable when purchasing supplements.
If you have opened the product and it is defective or contains ingredients we did not list on our site, you may also return it. Yet, if you do not like a product, unfortunately, we cannot refund you after trying it. There is just too much individual variation in taste perception, digestion, and health status. What may work for one person may not work for another. We hope you understand.
To send back your un-opened product, contact us via email to obtain an RMA# and an address to which the box should be sent. DO NOT SEND BACK PRODUCTS WITHOUT AN RMA# or you will not get credit. Shipping the product back will be your responsibility. We will issue a refund, less the restocking fee and original shipping cost, once the product is returned.
If you were shipped the wrong product by fault of ours, we will provide you with a free shipping label for its return (or you may be able to keep it) and we will credit you for that product as soon as we receive it back. The correct product will be shipped out to you as soon as we are informed of the error.
Perishables are Non-Refundable
Returns are NOT possible on perishable items, or items requiring a prescription such as Nutramedix, CaProfile tests, (i.e. Liquid vitamins, Probiotics, powders, homeopathics).
Lost Package? Did not receive your order?
If you placed your order online (and not by phone) and did not receive your package within 3-5 business days (and you checked your spam filter for any email notifications regarding your order), contact us by email (or phone) so we can let you know of your order status and items that may potentially be on backorder. (If not notified within 15 days of receipt of order, the order is non-refundable.)
How do I Change or Cancel My Order?
Email us immediately so we can try to prevent the order from going out. Email is best, but you may also call us (888) 600-0642 option 3.
Out-of-Stock Products & Backorders
If the product you have ordered is out-of-stock or on back-order, we will notify you of the delay time and give you the option to receive the product once back in stock, or cancel your order. You will NOT be charged additional shipping if your items arrive separately.
Orders for More Than One Item (Multiple Product Orders)
If your order contains more than one product or items from different brands, there is a chance you will receive them in two separate packages. Separate shipping charges for each shipment may apply.
Typographical and Product Description Errors on Site
There may be errors in pricing or product description (size, weight, ingredients, etc) on our site. We do our best to keep the site updated, but our vendors do not always inform us of changes.
In the event of any product mis-information or typographical error, you may return the product for a full refund.
If it is listed at an incorrect price, Kelley Metabolic Center, Inc.. shall have the right to refuse or cancel your order. In addition, we have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price.
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Last updated: July 13, 2016
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